Happy Customers from Warr's Harley-Davidson

What Our Customers Are Saying
Testimonials

THU, 11 JUN 2020 - Oranmore Repairs

Fantastic customer service. Im in Ireland and the HD in Dublin didn't even bother ringing back afer i rang them twice for a key fob. Dom rang me back after i sent few emails as they were not taking calls because of the COVID-19 situation. Sent the fob right away and emailed to me the programing sequence aswell. For sure you guys have my business from now on. Thank you.

TUE, 09 JUN 2020 - IAN

Hi Rob (Warr), The bike arrived safe and sound. She is absolutely fabulous, better than I could have hoped for thank you. Beautifully prepared and in such incredible condition, just like you said. Please pass my thanks on to your team. I would not hesitate to buy another bike from you and will tell anyone who will listen about the terrific experience I have had buying a bike from Warr's. Thanks again. Regards Ian, Rugby.

SUN, 31 MAY 2020 - Steve Howlett

Take them all for a ride. You never want to go in your garage and think...should’ve bought the other one..” Great advise from the Rob (Warr) the owner and Bruno in sales has been extremely helpful at every stage of the sales process....have been there several times now and every staff member always says hi and smiles...you do feel part of the Harley family.

MON, 30 MAR 2020 - PERRY

Hello Alex, I am just emailing you in regards to you helping me out with my insurance on the iron 1200. I came in about 2 weeks ago in asking about recommendations of insurance companies. I just want to say thank you ever so much for your help. I've managed to get a cheap deal at a fully com rate then I was getting though third party. If it wasn't for you my bike wouldn't be in much use and stored away. So again thank you ever so much for your help, and it was through MCN which gave me the best price. Kind regards Perry

SUN, 26 FEB 2020 - Heather Webb

Dear John (Warr), I wanted to compliment Alex Gaskill, your sales manager, he was excellent attending and serving both of us (my girlfriend and I), he was patient, very informative and a blast to talk with. We've met with a lot of sales guys in recent months and Alex is way ahead of the game. We've enjoyed both of our visits to your branch and with Alex, to the point where I got clear on what it is I want. Many other companies should take note of how to serve a customer, potential customer or not, Alex was there with everything we wanted to know or if we didn't have anything clear in our minds. I give the guy 10 out of 10 easy. I think he is just a nice guy who knows Harley Davidson and it shows. Now, just looking forward to having my new baby low rider S 2020! Thanks, Oliver

FRI, 22 NOV 2019 - OLIVER

TUE, 10 SEP 2019 - IAIN HOUSTON, LONDON SW11

Hi I just want to say how impressed I am with the treatment and service I received at Warr's Mottingham especially from Alex (Sales Manager). We agreed a deal over the phone for trading my 2014 Iron Sportster against a 2009 Dyna Street Bob. Handover was painless and perfect and it felt like a local garage not a main dealer. All was explained with relaxed humour and plenty of additional advice. New bike came checked and serviced and has not disappointed. Many thanks again to Warr's and please keep doing what your doing. Iain Houston

MON, 19 AUG 2019 - STEVE MEADER, SURREY

Hi guys (Warr's Parts Dept) Just wanted to say thank you as I received my rare old warning light labels for my 1973 xlch Sportster today! GREAT THAT YOU HAD THEM wasnt expecting that!. Also enjoyed the banter on the phone - please make sure the parts guys get to hear how made up I was about it all and the fantastic service!. Regards Steve Iain Houston

THU, 11 JUL 2019 - PAUL FIRMAN, NORWICH

Just a word I rang Ray Seaman in (Spares Dept. Kings Road) on Sunday needing a pannier for my Road King. The man has been an absolute star he was straight on it straight away, and been on it all week keeping me informed on progress. I am very very impressed with the service I have received from Ray. The man needs a pat on the back or at least a beer, well done mate, I will be recommending you to my friends. All the best Paul and thanks again Ray.

FRI, 05 JUL 2019 - BRAULIO MARQUES, PORTUGAL

Hi Bruno (Kings Rd bike sales) One more time you saved my day. I have so much to thank you for the support you have given me whenever I need to, I was losing my patience with requests for paperwork for import legalization. Once again a Great Thank you for everything. I'm really glad I did business with you. Many many thanks Braulio

WED, 08 MAY 2019 - ALEX BIRD, LONDON

Hi Rob (Kings Rd Sales Manager), Thanks very much, loving my new Harley and it’s just about to get custom paint . I popped in on Sunday to buy some gear and I just wanted you to know that your staff are fantastic. First I was greeted by Josh in the car park who knew my name which was really nice and then the parts guy with the long beard and the rat Sportster (Dom) who couldn’t do more to help, followed by the girl with Purple hair in the clothes shop (Holly). They all make for the best experience from any dealer of anything I have bought . Thanks again. Alex Bird Alexander Landscapes

FRI, 01 MAR 2019 - PHILIPPE TOURNAILLE, FRANCE

Hello you there ! (Warr's Kings Rd) just a few words to tell you how much my wife and I have really appreciated all the kind people at the store,on last tuesday ! thanks again,as well,for your help by explaining us how to reach Fulham tube station ! ;-) we'll never forget ! Thanks again, yours sincerely. Philippe CREVECOEUR EN AUGE FRANCE 14340

TUE, 19 FEB 2019 - MARKUS, SONTHOFEN, GERMANY

Hey Bruno (Kings Rd Sales Exec), Yesterday in the afternoon the bike (CVO Street Glide) arrived just in time in my home adress. What a pleasure and happiness for the whole family. Thank you very much for your helpness it was perfect organised and we alle hope to see us in the shop in London. Keep safe - god bless you and look about your healthy Best Regards with a big smile in my face Markus Sonthofen, Germany.

SAT, 09 FEB 2019 - DOMINIC NOAKES, SURREY

Hi John (Kings Rd Service Dept Manager), I want to thank you & your team for the fantastic service i have received from you all. You have taken what was already a brilliant bike & turned it into a fantastic bike. Your advice, knowledge & support is second to none. Anyone who can put up with my indecisiveness deserves a medal yet you managed to do this with regular updates, numerous photos of the ongoing project & even doing mock ups for me so i could visualise the final result. Warrs Harley Davidson without doubt the best place to go for good old fashioned customer service, with friendly & very knowledgeable staff. Regards Dominic Noakes

MON, 24 SEP 2018 - GARY ACTON, SURREY

Hi John (John Towns, Kings Rd Service Department Manager) I feel I must write to you commending the fantastic job you did yesterday on my trike. I have been dealing with Warr's for some time now and you never cease to impress me with the amazing workmanship, attention to detail and focus on the customer. The whole team are so accommodating - it's like visiting friends, rather than going to the garage! There is no other H-D dealership that comes any where near to you guys - so keep up the good work! Thank you very much once again See you soon, once I can think of a new project Gary

THU, 20 SEP 2018 - MARK NELTHORPE-COWNE, LONDON

What more could you ask from a motorcycle dealership? I have dealt with a number of dealerships across a number of brands, including Triumph and Norton, but none have impressed me as much as Warr's in Chelsea. I bought a second-hand 48 from them some time ago which was then improved a bit by Charlie (who does phenomenal custom work). It was sold to me by Bruno who gives really good, knowledgable and sound advice and it was serviced by John and Chris who are also very knowledgeable and a real pleasure to deal with. I was considering a more 'spouse' friendly bike and John was amazingly helpful in arranging a Softail Heritage for us to consider. I have recently bought a new Softail Slim (which is a very special edition and Bruno and the guys knew I was looking for) and Bruno sold my 48 for me. He got me my asking price and saved me all the hassles of doing it myself. My Softail has just had its 1,000 mile service with them and all was great. I would highly recommend Warr's - particularly Bruno, John, Chris and Charlie to anyone considering buying a bike. Mark Nelthorpe-Cowne (via Google)

FRI, 14 SEP 2018 - JO HUNT, ALBERTA, CANADA

Dear Gloria & Everyone @ Warr's This email is to thank you and everyone at Warr's, for the great reception that I and my 2 Canadian friends received yesterday, when we visited your showroom. My friends were not in London for very long, & one of the most important places for Laurel to visit was your showroom and I think you did not let her down. She was impressed with the vast number of bikes on display and the knowledge of everyone that she spoke to. I know that the T-Shirts she bought will soon be seen in the better bars of Calgary and Alberta! I, personally, would like to say thank you to the very kind man who actually let me into your Customisation Area; which I am not sure he was meant to do? I cannot say that I know a lot about Harley’s, but as a trained architectural model-maker, I can appreciate true craftsmanship. The standard of work & the devotion was plain to see. Well done to those guys! Also, Gloria you must be thanked for helping to point me in the right direction for getting The Number 11 Bus. The Ladies had a great “free” sightseeing tour of London, as we stayed on the bus until Trafalgar Square - they were fascinated by what they could see from the top of the bus. Well, after some more of my poor tour guiding, I waved the Ladies off on their trip around the U.K. mainland, this morning. Expect more Canadians from Alberta to turn-up at your place, as I know Laurel will be spreading the word. Thank you once again for all that you & your colleagues did during our visit. If I should recommend you on TripAdvisor or another website, then let me know as I will be more than happy to do so. Take care & kind regards Jo

MON, 10 SEP 2018 - DIETMAR ASSIMIS-KOHLS, LONDON

Hallo John (Warr) After extensive riding my new purchase, the (1996 FLSTN) Evo Softail, I would like to express a few comments. I am literally over the moon and back with the Bike, such excellent handling, feel and of course the sound of it. Truly happy with it and also thanks to you and Rob for getting some older models in as well. My Gratitude goes out to the following people as well, to Bruno, for his patience and help, to my all time favourite mechanic Derek, for answering my relentless questions about technical issues. To the workshop manager John Towns, for a brilliant suggestion regarding the frame for the saddle bag, great John, it works perfect. You Guys are just wonderful. Splendid my dear Boys. Best as ever Dietmar Assimis-Kohls

SAT, 08 SEP 2018 - TERRY HYLTON, MIDDLESEX

Hi Warr's Kings Road Service Dept. My 17plate iron 883 after its 10k service is like a different bike, no lag, very nippy and puts a smile on my face from ear to ear. A new Screaming Eagle clutch has been fitted. Wowzers! Thank you service dept, and thank you Warr's for fantastic faultless customer relations and knowledge. Terry Hylton, Middlesex

WED, 05 SEP 2018 - BRIAN ROPIHA, NEW ZEALAND

Hi Rob (Warr) Just a quick note to thank you for showing my daughter and I your family business last week, especially the work shop area. If you ever come out to NZ I would love to show you the same hospitality as you showed us. NZ have some great roads to ride on, and some good rallies to attend, especially the Burt Munro Challenge held in the Deep South of the South Island, held every year in February. If you ever decide to to attend I would be more than happy to be your tour guide for a fantastic week or two weeks of riding. All the best and hope to catch up again. Regards Brian Ropiha, NZ

SUN, 22 JUL 2018 - DOM NOAKES, NEAR LUTON, ENGLAND

Good Morning Rob (Kings Rd), I always believe in credit where credit is due & if you’ve received excellent service (especially in this day & age) it should always be recognised. I recently purchased my Fat Boy 114 which i collected yesterday & i want to acknowledge the brilliant attention i received from Josh. How he managed to stay so cool & calm dealing with me is a testament to him, what with me changing my mind on too many occasions with what i wanted done to the bike. He made more than enough enquiries for me about one thing & another so i can’t thank him enough & all the other people at Warr's who were involved in my purchase. Regards Dom Noakes. (One very happy customer)

TUE, 26 JUN 2018 - HOWARD JONES, ENFIELD

TO DEALER PRINCIPAL (at Warr's Kings Rd). I thought i would drop you a note to say what a great service was provided by your service department with a special thanks to John Towns (Aftersales manager). My CVO Breakout had a persistent fuel gauge problem which was looked at previously and CHARGED for by two other dealers and obviously not fixed! It was Johns tenacity that he wasn’t happy with it and contacting the factory direct that has solved the problem. Which i believe was just a correct reprogramming in the end due to it being a Californian bike. Although you are not the most convenient dealer to get to i will definitely use you for any future work on my three bikes. Regards and thanks Howard Jones.

FRI, 01 JUN 2018 - RIKA HODGSON, CORNWALL

If there's one dealership I can recommend, then it's Warr's Harley-Davidson South East in Mottingham. Those guys are just amazing. The aftersales are top class and they walk the extra mile for sure! They always keep their promise by returning your calls and delivering an outstanding service. You get more than service - friendship!!! Thank you guys - you rock! Rika Hodgson, Cornwall

SUN, 20 MAY 2018 - MANFRED HAGEN, WILHELMSDORF, GERMANY

Hallo Patrick (Warr's South East) Es ist gestern Abend das Motorrad und alles Andere, so wie du es beschrieben hast, bei mir Zuhause angeliefert worden. Noch einmal besten Dank für die unkomplizierte und professionelle Abwicklung des Geschäftes. Mit freundlichen Grüßen Manfred Hagen Translation; Hello Patrick It was yesterday evening the motorcycle and everything else, as you described it, delivered to my home. Thanks again for the uncomplicated and professional handling of the business. Best regards Manfred Hagen

THU, 10 MAY 2018 - RUSSELL SNEATH, CANVEY ISLAND, ESSEX

Dear David (David Runham Kings Rd Sales Dept) Four days on the road with our new Fat Bob and you were so right about it being a great bike. Thanks for your help and surport on our decision. I hope your bosses see this email as they should know they have a very good employee who knows his bikes and gives good advice. We would also recommend Warr's as a very professional place of business in all its areas. Best regards Russell

FRI, 13 APR 2018 - PATRICE GABAUT, PARIS

Bonjour à tous J'ai acheté un softail De Luxe d'occasion chez Warr. Je remercie beaucoup John, et Patrick (sales executive Londres-Mottingham). Ils ont repondu à toutes les questions que je demandais lors de ma recherche. Toutes. Et j'ai demandé beaucoup. Lorsque je suis arrivé à Mottingham, Patrick m'attendais et l'acceuil à été excellent. Beaucoup de Professionnalisme. Dommage John, je n'ai pas eu le plaisir de vous serrer la main. Merci Patrick and WARR pour l'aide et la qualité du service. Je vais pouvoir maintenant parler avec le vent. Patrice Paris

WED, 07 MAR 2018 - SAM GOLDSTONE, LONDON

To Rob (Warr's Kings Rd), I recently purchased a 2016 Low Rider S from Josh (Josh Bell, Sales Dept KR) and wanted to drop you a note with some feed back. I walked into your show room and met Josh. He was honest and helpful from the outset. Since having made the bike purchase, probably in mid Jan, I have made some change to the bike and have had many many questions. He could not have been more knowledgable, friendly, and extremely patient as it’s my first Harley purchase and I don’t know much about them. I am hoping the bike will be collected next week and I’ll get some riding done by the end of the month. (It’s being shipped to the south of france). I am left with nothing but positive things my buying experience. I also mention two of his colleagues, one who worked on the parts and extras desk and one of your technicians who were also very helpful. Josh can tell you the or names as I don’t know them. I’ll be back one day for another purchase I am sure. Sam Goldstone

TUE, 19 DEC 2017 - KEN AND RIKA HODGSON, CORNWALL

Letter originally sent to Harley-Davidson Customer Services and kindly reproduced here; Dear Folk at Harley Davidson, I just purchased a used Harley (883 super low, in candy orange) from Warr's Harley Davidson SE, in Mottingham, for my wife Rika. This is the fourth Harley I have bought from them over the past few years. I can honestly say I have recieved outstanding service from them since I bought my first Harley from them over 10years ago. Despite having moved over 300 miles away to Cornwall nearly eight years ago I have always kept in touch with them and they have always helped me whenever they can. My wife and I have known each other for three years, and we both have a passion for Harley Davidson and biking, last year we were able to get married, and we have really been enjoying the countryside down this way, but I knew Rika had always wanted her own bike. I decided to release my pension early to give her the best Christmas present I could. I gave Shaun Lee at Warrs SE a ring and he passed me on to Alex the sales manager, a great guy who sold me my Ultra Classic previously. I cannot express my gratitude enough for the way the dealership went above and beyond what we had asked for or expected, even to the point of delivering the bike to us in Cornwall. This is one of the reasons Warr's SE stands out to us, not just the welcoming nature of the staff, to be honest I would regard them more as friends than anything else. They continue to make the Harley Davidson brand about family and the experience is of unwavering excellence and friendship. This dealership is outstanding, and if I ever have the opportunity to buy another HD this will be my first choice. Please pass on my best regards to not just Alex and Shaun, but also to John Warr for having such a great team. They really do Harley Proud. Many Thanks Ken & Rika Hodgson.

MON, 18 DEC 2017 - KENNY PIESSE, LONDON

Hi John (Warr) I just want to say a big thank you to Warr's HD London for my new big wheel bagger - And Especially to Charlie Stockwell who put it together. This guy is amazing. What he can do and the attention to detail is unbelievable. When Charlie sent me the first finished photos I was amazed and when I came to Warr's last Thursday to see it finished I can honestly say I was lost for words! Nothing was too much trouble for Charlie. You guys at Warr's are the best in the business so again a big thank you to you all. Kind regards Kenny a very happy customer

MON, 20 NOV 2017 - FRANK & HORST, GERMANY

Hello Bruno (Kings Rd Sales), We arrived home well. The bikes are now in our garages and we are both very, very happy! Many thanks to You, John and all employees of Warr´s HD! It was a good decision to buy the motorcycles from you. The communication was very good an friendly and everything was very trusting and uncomplicated! That´s how it should be! Therefore we will recommend you! Thanks again and all the best! Kind regards, Frank and Horst

WED, 11 OCT 2017 - KYLIE HUNT, CANADA

I cannot thank Glynn, Gloria and Vini enough! (Warr's Boutique Kings Rd) I'm from Canada and really wanted a shirt for my Mom and Dad and they went the extra mile to help me out and ensure I wouldn't be leaving London without a little bit of Warr's merchandise. Thank-you so much for staying open those extra couple of minutes - my parents loved their shirts and I couldn't be more happy! Kylie (via Google)

SAT, 07 OCT 2017 - ALAN WRIGHT, DURHAM

Hey guys (Warr's Kings Rd sales team) Just a line to say thanks for the friendly efficient service you provided and to confirm I got home to Durham safely on Wednesday and really enjoyed the new ride, apart from the bit getting to the M1 in London traffic and two hours of rain up north. Nevertheless made it. The rain road spray also gave me the excuse to wash the bike yesterday and it polished up really well! Alan Wright, Durham

SUN, 06 AUG 2017 - STEPHEN HILLARY, LONDON

Robert, I would like you to know what a delight it was to be looked after by Bruno throughout the process of enquiring and the purchase of a motorcycle from Warrs Kings Road. He was very proffessional, and when I visited your establishment yesterday to clinch the deal was very patient with my questioning and the time I took to choose a helmet etc. Because of Bruno a possibly stressful time turned into a most pleasureable one. He is a credit to Warrs. People are quick to judge but I believe that it is important to recognise dedication and proffessionalism when it is deserved. Kind regards Stephen Hillary

TUE, 23 MAY 2017 - MICHAEL BLOETSCHER, GERMANY

If you are an HD fan or owner, you can't miss this spot on your trip to London (Warr's Kings Rd). Carry lots of pounds because there's a lot of good stuff for you and your bike. Search for a girl from Spain (Gloria assistant Boutique manager), she gave us great service and told us the story of the store. Thank you! Saludos desde la Ciudad de México!

WED, 17 MAY 2017 - MAX, LONDON

Dear Sir, I telephoned your Mottingham branch this morning with a query regarding Screamin Eagle parts and fitments. I was put through to Shaun Lee (Aftersales Manager) who spent a long time speaking to me on various HD issues. What he had to say was informative and helpful and he put it into 'lay man's' terms so I could follow it. I'm a whole lot clearer on the issues we covered than I was before. In short, this chap is a credit to your company and deserves a pat on the back! No doubt we customers are quick to moan as a rule, so I'd thought I'd redress the balance a bit. Nice one Warr's! Cheers, Max.

THU, 13 APR 2017 - JERRY KANE, MINNESOTA USA

Hello Glynn & John (Warr's Kings Rd), I have never had such amazing customer service. We will be back to London for another vacation next spring and I will be sure to stop in to see you folks. I know many folks who vacation in London and I will tell everyone I know where your shop is and how wonderful you folks are. Thank you again, Jerry Kane, Minnesota USA

THU, 23 MAR 2017 - TIM PURVIS, LONDON

Hi John (Warr's MD) I have recently murdered out a 2015 Road Glide at Warr’s (King’s Road) and am writing to tell you what an outstanding service I received, particularly from one of your employees, John Towns (Kings Rd After Sales Manager). I had previously been speaking to a couple of other dealerships about making some substantial changes to my bike and had requested an itemised quote and suggestions for how to approach it from a budgetary point of view. One had taken nearly six weeks and the other seemed a bit overwhelmed with the complexity. John replied to my request within 48hours with a full cost breakdown, which amounted to less than I expected, which is always a surprise when dealing with Harley-Davidon : ) What I was really after was honesty and knowledge. And speed, as I wanted to do all the work over the winter months. Over the following few weeks, John offered (non-pushy) advice and regularly furnished me with pictures so I was fully involved in the progress. Although my initial budget was circa £5-6K, I ended up spending over £8K, all due to the honesty of the conversation and the quality of advice. I now have the bike bike and it’s outstanding; just what I was after. I know we’re all busy doing our jobs, but I thought it was right that I took time out to thank you and Warr’s for a wonderful service and to tell you how impressed I was with John; an employee who is a credit your company. I bought my first bike at Warr’s 20 years ago (a lovely green and silver Softail Nostalgia) and it seems I have now come full circle : ) I look forward to staying with you for the foreseeable future. Kind regards Tim Purvis

WED, 22 MAR 2017 - BILL MIDDLETON, GEORGIA, USA

To the Manager of Warr's Harley Davidson Hi, I have an 06 and 04 Harley Deuce I was outfitting with NOS saddlebags. I have been looking for weeks for HD part number 90355-00 (Deuce Taillight relocation Kit). This is an obsolete part number and I was able to locate several sets of this part number in Europe and the UK. (It seems that more people over there install bags compared to the States. I had previously contacted multiple dealers only to be informed that they do not ship to North or South America. I sent an email to your site inquiring about the possibility of purchasing from your facility. To my pleasant surprise, this morning I had a very nice email from someone at your facility named Dom (Parts Dept, Kings Rd). Not only did Dom take the time to reply to my email, Dom also took the time search the Harley database in the States and provided a list of dealers that had the part last time the system was updated. Thanks to Dom, I located (2) sets of the taillight relocation kits. I went to my local Harley dealer an explained that what I needed was located at the Harley dealer in Lake Charles, LA. I have purchased the parts and have them on the way. Again many, many thanks to Dom for the valued assistance with my problem and please let him know that I am extremely grateful for the time spent helping me resolve my issue with the obsolete parts. Warmest regards, Bill

THU, 16 MAR 2017 - GARY RODGERS, DALLAS, USA

Just wanted to say what a pleasure it was during my visit today (15/3/2017). I'm in London for holiday and hiked over to Kings Road to find some T-shirts and other goodies to bring back to the States. Met some very nice folks upstairs who were very helpful and then had a long chat with Les downstairs. He showed me the D-Day bike, the 1913 (Silent Gray Fellow) and the Battle of Kings build. I picked up a nice long-sleeve to take back to Dallas with Jack the Ripper on the back! Simply great folk. Gary Rodgers

THU, 09 FEB 2017 - JAYESH DHOKIA, LONDON

From: Jayesh Dhokia Harley Roadster 2017 Hi Alex (Manager at Warr's SE) I hope you are well. I wanted to send my sincere thanks and gratitude towards you and the team at SE Warrs in making my Harley journey a reality. What has been a somewhat long interaction since October to the first test rides at the start of December, I strongly believe your patience and humility has had a major part to the end transaction. I have had the bike now 2 weeks. Every time I take it out, turn it on, it puts a huge smile on my face. This is from someone that rarely smiles. You and the team have contributed to that. I wish you and the team, especially Eddy and Michael who carried out a lot of the work, all the best in your futures. I will see you soon to fit my indicators and it's first service when it is due. I have added the video and photos from my handover, including the traditional Hindu blessing. Kind regards Jayesh Ps. She has her own Instagram page now too! @EvaTheRoadster

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Warr's King's Road

611 King's Rd,
London,
SW6 2EL
Tel: 020 7736 2934
Mon-Fri 8am to 6pm
Sat 9am to 5pm*

Nearest Tube is Fulham Broadway

*Please note Workshop & Parts Dept. are closed on Saturdays

Holiday Opening Times;
Dec 24th open 8am - 4pm
Dec 25th, 26th, 27th Closed
Dec 28th open 9am -5pm
Dec 30th open 9am -5pm
Dec 31st, Jan 1st Closed

F H Warr & Sons Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows F H Warr & Sons Ltd to act as a credit broker, not a lender, for the introduction to Black Horse Financial Services and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you to Black Horse Financial Services , who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from Black Horse Financial Services for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Black Horse Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose your application, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

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Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

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